Vignette evaluation of customer satisfaction – VECS project > Wave 1
Longitudinal Wave
General Information
Title
Wave 1
Project Number
70.1
Abstract
The study aims to demonstrate the application of a new methodology to measure consumer satisfaction and to test some methodological features of the vignette approach.
Longitudinal Type
Longitudinal Wave
Begin date
07-11-2011
End date
30-11-2011
Researcher
Paccagnella, Omar, Bassi, Francesca, Variale, Roberta
Publisher
CentERdata
Copyright
© 2012 CentERdata
Funding Organization
CentERdata/MESS Project
DOI
https://doi.org/10.17026/dans-zuy-cgwu
Datasets and documentation
View Documentation
Codebook in English
Codebook in Dutch
Data Files
Variables
| Variable name | Variable Label | Variable Type |
|---|---|---|
| nomem_encr | Number of household member encrypted | preloaded |
| fj11a_m | Year and month of the field work period | constructed |
| fj11a001 | Random variable: Group A or B | constructed |
| fj11a002 | Random variable: Group 1 or 2 | constructed |
| fj11a003 | Random variable: In the case of three purchases, on which purchase do we elaborate? | constructed |
| fj11a004 | Random variable: In the case of two purchases, on which purchase do we elaborate? | constructed |
| fj11a005 | In the last 6 months, have you purchased one or more of the following? I bought a laptop | directly measured |
| fj11a006 | In the last 6 months, have you purchased one or more of the following? I bought a smartphone (like Blackberry or iPhone) | directly measured |
| fj11a007 | In the last 6 months, have you purchased one or more of the following? I bought a LCD television | directly measured |
| fj11a008 | In the last 6 months, have you purchased one or more of the following? None of these | directly measured |
| fj11a009 | Do you intend to buy a laptop or a smartphone (like Blackberry or iPhone) or a LCD television within the next months? | directly measured |
| fj11a010 | In which month did you buy your [laptop/smartphone/LCD television]? | directly measured |
| fj11a011 | Did you experience one of the following after the purchase of your [laptop/smartphone/LCD television]? A manufacturing defect. | directly measured |
| fj11a012 | Did you experience one of the following after the purchase of your [laptop/smartphone/LCD television]? A delay in the delivery. | directly measured |
| fj11a013 | Did you experience one of the following after the purchase of your [laptop/smartphone/LCD television]? A good with different features with respect to the purchase order. | directly measured |
| fj11a014 | Did you experience one of the following after the purchase of your [laptop/smartphone/LCD television]? A price different with respect to the purchase order. | directly measured |
| fj11a015 | Did you experience one of the following after the purchase of your [laptop/smartphone/LCD television]? None of these. | directly measured |
| fj11a016 | How would you describe your expectations of the overall quality of the [laptop/smartphone/LCD television]? | directly measured |
| fj11a017 | How would you describe the overall quality of your [laptop/smartphone/LCD television]? | directly measured |
| fj11a018 | If you think back about all your expectations, to what extent has your [laptop/smartphone/LCD television] (not) met your expectations? | directly measured |
| fj11a019 | Would you suggest the purchase of your [laptop/smartphone/LCD television] to relatives or friends? | directly measured |
| fj11a020 | Group A1: How satisfied are you with your [laptop/smartphone/LCD television]? | directly measured |
| fj11a021 | Group A1: How satisfied is Laura with her laptop? | directly measured |
| fj11a022 | Group A1: How satisfied is John with his laptop? | directly measured |
| fj11a023 | Group A1: How satisfied is Mark with his smartphone? | directly measured |
| fj11a024 | Group A1: How satisfied is Anne with her smartphone? | directly measured |
| fj11a025 | Group A1: How satisfied is Carry with her LCD television? | directly measured |
| fj11a026 | Group A1: How satisfied is Jim with his LCD television? | directly measured |
| fj11a027 | Group A2: How satisfied are you with your [laptop/smartphone/LCD television]? | directly measured |
| fj11a028 | Group A2: How satisfied is Laura with her laptop? | directly measured |
| fj11a029 | Group A2: How satisfied is John with his laptop? | directly measured |
| fj11a030 | Group A2: How satisfied is Mark with his smartphone? | directly measured |
| fj11a031 | Group A2: How satisfied is Anne with her smartphone? | directly measured |
| fj11a032 | Group A2: How satisfied is Carry with her LCD television? | directly measured |
| fj11a033 | Group A2: How satisfied is Jim with his LCD television? | directly measured |
| fj11a034 | Group B1: How satisfied is Laura with her laptop? | directly measured |
| fj11a035 | Group B1: How satisfied is John with his laptop? | directly measured |
| fj11a036 | Group B1: How satisfied is Mark with his smartphone? | directly measured |
| fj11a037 | Group B1: How satisfied is Anne with her smartphone? | directly measured |
| fj11a038 | Group B1: How satisfied is Carry with her LCD television? | directly measured |
| fj11a039 | Group B1: How satisfied is Jim with his LCD television? | directly measured |
| fj11a040 | Group B1: How satisfied are you with your [laptop/smartphone/LCD television]? | directly measured |
| fj11a041 | Group B2: How satisfied is Laura with her laptop? | directly measured |
| fj11a042 | Group B2: How satisfied is John with his laptop? | directly measured |
| fj11a043 | Group B2: How satisfied is Mark with his smartphone? | directly measured |
| fj11a044 | Group B2: How satisfied is Anne with her smartphone? | directly measured |
| fj11a045 | Group B2: How satisfied is Carry with her LCD television? | directly measured |
| fj11a046 | Group B2: How satisfied is Jim with his LCD television? | directly measured |
| fj11a047 | Group B2: How satisfied are you with your [laptop/smartphone/LCD television]? | directly measured |
| fj11a048 | Was it difficult to answer the questions? | directly measured |
| fj11a049 | Were the questions sufficiently clear? | directly measured |
| fj11a050 | Did the questionnaire get you thinking about things? | directly measured |
| fj11a051 | Was it an interesting subject? | directly measured |
| fj11a052 | Did you enjoy answering the questions? | directly measured |
| fj11a053 | Starting date questionnaire | constructed |
| fj11a054 | Starting time questionnaire | constructed |
| fj11a055 | End date questionnaire | constructed |
| fj11a056 | End time questionnaire | constructed |
| fj11a057 | Duration in seconds | derived |
Questions
Questionnaire: Vignette evaluation of customer satisfaction
The questionnaire was originally conducted in Dutch.
Browse Vignette evaluation of customer satisfactionResponse Information
Response Overview
Selected number of household members: 7093 (100%)Non-response: 1623 (22.9%)
Response: 5470 (77.1%)
Complete: 5449 (76.8%)
Incomplete: 21 (0.3%)
Collection Events
Period
07-11-2011 to 30-11-2011
Sample
Panel members with the age of 16 years or older.
Collection Mode
internet survey
Fieldwork Note
A reminder was sent twice to non-respondents