Vignette evaluation of customer satisfaction – VECS project

General Information

Title
Vignette evaluation of customer satisfaction – VECS project
Project Number
70
Abstract
This project aims to demonstrate the application of a new methodology to measure consumer satisfaction and to test some methodological features of the vignette approach.
Longitudinal Type
Longitudinal Study
Begin date
07-11-2011
End date
30-11-2011
Topics
Consumer behavior (LISS)
Survey methodology (LISS)
Researcher
Paccagnella, Omar, Bassi, Francesca, Variale, Roberta
Publisher
CentERdata
Copyright
© 2012 CentERdata
DOI
https://doi.org/10.17026/dans-zuy-cgwu

List of Measures

Please select a wave to access the metadata and download datasets for that wave.
Wave 1
Longitudinal Wave

Publications

La soddisfazione nell’utilizzo dello smartphone: Alcune evidenze dal LISS panel Master thesis, Università degli Studi di Padova; Paccagnella, O. et al.
L’approccio delle anchoring vignettes per la misura della customer satisfaction: Alcune evidenze su dati longitudinali Master thesis, Department of Statistical Science, Università degli Studi di Padova; Panato, C.