Behavioral Choices of the Insured in Health Care > VWS Behavioral Choices of the Insured
Single Wave Study
General Information
Title
VWS Behavioral Choices of the Insured
Project Number
163.1
Abstract
The purpose of the questionnaire is to examine
whether consumers make a conscious and informed choice regarding their health
insurance.
Longitudinal Type
Single Wave Study
Begin date
03-04-2017
End date
17-04-2017
Researcher
Dr. Maartje Elshout and Dr. Roxanne van Giesen (Centerdata)
Publisher
Centerdata
Copyright
© 2017 Centerdata
DOI
https://doi.org/10.17026/dans-297-hrgn
Funding Organization
Ministry of Health
Wellbeing
and Sports (VWS)
NWO
Wellbeing
and Sports (VWS)
NWO
Datasets and documentation
View Documentation
Codebook in English
Codebook in Dutch
Data Files
English SPSS file
English STATA file
Variables
| Variable name | Variable Label |
|---|---|
| nomem_encr | Number of the household member encrypted |
| mp17a_m | Year and month of the field work period |
| mp17a001 | Did you switch to a different healthcare insurance company at the end of last year (before 1 January 2017)? |
| mp17a002 | Did the respondent receive the PC layout or the mobile layout? |
| mp17a003 | Did you personally take out the healthcare insurance you have now, or did someone else do it for you? |
| mp17a004 | Someone else took out my healthcare insurance for me, namely: |
| mp17a005 | Did this person check whether your healthcare insurance was still appropriate for you at the end of last year? |
| mp17a006 | You indicated that someone else took out your healthcare insurance for you. Please indicate which of the following situations most applies to you. |
| mp17a007 | In a previous questionnaire, you indicated that you did not switch to another healthcare insurance company at the end of last year. Please indicate which of the following situations most applies to you. |
| mp17a008 | Why did you only look at your own healthcare insurer? |
| mp17a009 | Another reason, namely: |
| mp17a010 | In a previous questionnaire, you indicated that you did not switch to a different healthcare insurer at the end of last year, but did look up information about this. Please indicate which of the following situations most applies to you. |
| mp17a011 | Please indicate which of the following most applies to you: |
| mp17a012 | Why did you only look at your own healthcare insurer? |
| mp17a013 | Another reason, namely: |
| mp17a014 | Looking into/comparing healthcare insurance policies takes a lot of time. |
| mp17a015 | I find it worthwhile to figure out whether there is a better healthcare insurance for me. |
| mp17a016 | It is easy to figure out whether there is a better healthcare insurance for me. |
| mp17a017 | Looking for a better healthcare insurance can improve my situation. |
| mp17a018 | It was not clear to me why I should look into my healthcare insurance. |
| mp17a019 | I had a clear reason to look into my healthcare insurance. |
| mp17a020 | The benefits of looking into healthcare insurance policies were clear to me. |
| mp17a021 | I do not want to make a wrong choice by switching to a different healthcare insurance. |
| mp17a022 | I am afraid that I will regret it if I switch to a different healthcare insurance. |
| mp17a023 | I think that switching to a different healthcare insurance may turn out to be disappointing afterwards. |
| mp17a024 | I had no idea where to start looking into/comparing healthcare insurance policies. |
| mp17a025 | When choosing between different healthcare insurance policies, there are too many insurance policies to compare. |
| mp17a026 | When choosing between different healthcare insurance policies, the different insurance policies have too many aspects to compare (e.g. payouts, fees, freedom of choice in care, service). |
| mp17a027 | There is too much information to read through when comparing healthcare insurance policies. |
| mp17a028 | It’s not much effort for me to find out how healthcare insurance policies compare. |
| mp17a029 | It is easy to tell the difference between different healthcare insurance policies. |
| mp17a030 | I would quickly lose track of all the information if I were to compare healthcare insurance policies. |
| mp17a031 | I understand the information when comparing healthcare insurance policies. |
| mp17a032 | When comparing healthcare insurance policies, the information is explained clearly. |
| mp17a033 | I am someone who deliberates for a long time when choosing a healthcare insurance policy. |
| mp17a034 | Once I have collected all information about healthcare insurance policies, I find it difficult to make decisions. |
| mp17a035 | I am good at making choices between the different healthcare insurance policies. |
| mp17a036 | I keep putting off figuring out whether my healthcare insurance is still appropriate for me. |
| mp17a037 | I find it difficult to choose a moment before it’s too late to change my healthcare insurance. |
| mp17a038 | I have a clear reason to take action before it’s too late to change my healthcare insurance. |
| mp17a039 | I have the idea that, after choosing for another healthcare insurance, there is a lot I need to do to arrange the change. |
| mp17a040 | I find that arranging a switch to another healthcare insurer is too much of a hassle. |
| mp17a041 | Once I know what healthcare insurance policy I want, switching to that policy is easy to arrange. |
| mp17a042 | I feel that the benefit I would get by switching to a different health insurer now is less than if I had made the switch earlier. |
| mp17a043 | I think that it would have been smarter to switch in one of the previous years than to do it now. |
| mp17a044 | There have probably been more advantageous opportunities to switch to a different healthcare insurer in the past. I am afraid that I will come to regret not switching then. |
| mp17a045 | It is important to choose the right healthcare insurance. |
| mp17a046 | It is important to have good healthcare insurance. |
| mp17a047 | It is very important to me to be able to get the right care when I need it. |
| mp17a048 | It is important not to make a bad choice in your healthcare insurance. |
| mp17a049 | I don’t really care that much whether I have good healthcare insurance. |
| mp17a050 | My healthcare insurance in 2016 was a good fit for the care I expected I would need in 2017. |
| mp17a051 | I expected that I would be using different care services in 2017 than I did in 2016. |
| mp17a052 | I thought that my use of care services would be more or less the same in 2017 as it was in 2016. |
| mp17a053 | I thought that I would pay less with another healthcare insurer. |
| mp17a054 | I thought that I would benefit from switching. |
| mp17a055 | I thought that other healthcare insurers would be better. |
| mp17a056 | I have seen many advertisements about the choosing of appropriate healthcare insurance. |
| mp17a057 | I have seen many advertisements by healthcare insurers. |
| mp17a058 | Many people told me they were going to switch to a different healthcare insurer. |
| mp17a059 | I think that many people like me switch to another healthcare insurer. |
| mp17a060 | I was satisfied with the healthcare insurance I had in 2016. |
| mp17a061 | I trusted the healthcare insurer I had in 2016. |
| mp17a062 | I thought the healthcare insurance I had in 2016 was fine. |
| mp17a063 | I was satisfied with the premium I paid for the healthcare insurance I had in 2016. |
| mp17a064 | I was satisfied with the service of the healthcare insurer I had in 2016. |
| mp17a065 | I was satisfied with the customer-centeredness of the healthcare insurer I had in 2016. |
| mp17a066 | I was satisfied with which healthcare providers were affiliated with the healthcare insurer I had in 2016. |
| mp17a067 | I was satisfied with the number of healthcare providers affiliated with the healthcare insurer I had in 2016. |
| mp17a068 | I was satisfied with my additional coverage. |
| mp17a069 | Healthcare insurers / healthcare insurance policies barely differ from each other. |
| mp17a070 | All healthcare insurance policies are similar. |
| mp17a071 | There are many differences between the healthcare insurance policies of different healthcare insurers. |
| mp17a072 | To be given a good picture of what I might be missing out on if I don’t switch. |
| mp17a073 | To be given a summary of appropriate healthcare insurance policies based on characteristics that apply to me. |
| mp17a074 | To be given a step-by-step plan for comparing healthcare insurance policies. |
| mp17a075 | To be actively reminded of the deadline before which I need to make the switch, if I want to do so. |
| mp17a076 | Healthcare insurer |
| mp17a077 | Energy provider |
| mp17a078 | Mobile phone provider |
| mp17a079 | Car insurance |
| mp17a080 | You indicated that you switched to a different healthcare insurer [mp17a076] times. When was the last time you switched? |
| mp17a081 | You indicated that you switched to a different energy provider [mp17a077] times. When was the last time you switched? |
| mp17a082 | You indicated that you switched to a different mobile phone provider [mp17a078] times. When was the last time you switched? |
| mp17a083 | You indicated that you switched to a different car insurance [mp17a079] times. When was the last time you switched? |
| mp17a084 | Do you have a collective healthcare insurance policy? |
| mp17a085 | Through which organization do you have collective healthcare insurance? |
| mp17a086 | other, namely: |
| mp17a087 | Did you change anything with your own healthcare insurer? no |
| mp17a088 | Did you change anything with your own healthcare insurer? yes, I took out a different basic healthcare insurance policy |
| mp17a089 | Did you change anything with your own healthcare insurer? yes, I took out (different) additional coverage |
| mp17a090 | Did you change anything with your own healthcare insurer? yes, I stopped my additional coverage |
| mp17a091 | How many years were you with the healthcare insurer with whom you were insured last year (2016)? |
| mp17a092 | Estimate |
| mp17a093 | How often did you communicate with an employee of the healthcare insurer with whom you were insured in 2016 (e.g. by phone, chat, email)? |
| mp17a094 | Estimate |
| mp17a095 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? submission or handling of a claim |
| mp17a096 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? information about the payment of the healthcare insurance premium |
| mp17a097 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? advice about a healthcare provider (e.g. medical specialist) |
| mp17a098 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? advice about my healthcare insurance |
| mp17a099 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? administrative matters (e.g. requesting an insurance card, changing details) |
| mp17a100 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? waiting list assistance |
| mp17a101 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? a complaint about the healthcare insurer |
| mp17a102 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? other, namely: |
| mp17a103 | other, namely: |
| mp17a104 | What is your general opinion of the communication with your healthcare insurer? |
| mp17a105 | To what extent do you agree with the following statement? I am so satisfied with my current healthcare insurer that it would take a lot to make me leave them. |
| mp17a106 | Do you feel like, in your situation, you can switch to the basic insurance policy of a different healthcare insurer? |
| mp17a107 | no, for another reason, namely: |
| mp17a108 | Did anything change in your situation in 2016 as a result of which you already knew that you would need different care, or more or less care, in 2017? |
| mp17a109 | Do you have additional coverage on top of your basic healthcare insurance policy? |
| mp17a110 | I am often short on money. |
| mp17a111 | I constantly wonder whether I have enough money. |
| mp17a112 | I am often worried about money. |
| mp17a113 | I only focus on what I have to pay now. I’ll worry about the rest later. |
| mp17a114 | I feel like I have little control over my financial situation. |
| mp17a115 | Was it difficult to answer the questions? |
| mp17a116 | Were the questions sufficiently clear? |
| mp17a117 | Did the questionnaire get you thinking about things? |
| mp17a118 | Was it an interesting subject? |
| mp17a119 | Did you enjoy answering the questions? |
| mp17a120 | Starting date questionnaire |
| mp17a121 | Starting time questionnaire |
| mp17a122 | End date questionnaire |
| mp17a123 | End time questionnaire |
| mp17a124 | Duration in seconds |
Questions
Questionnaire: VWS Behavioral Choices of the Insured
The questionnaire was administered in Dutch.
Browse VWS Behavioral Choices of the InsuredResponse Information
Response Overview
Selected number of household members: 1,388 (100%)Non-response: 246 (17.7%)
Response: 1,142 (82.3%)
Complete: 1,123 (80.9%)
Incomplete: 19 (1.4%)
Collection Events
Period
03-04-2017 to 17-04-2017
Sample
1,388 panel members who answered the selection question fielded in February
Collection Mode
internet survey
Fieldwork Note
A reminder was sent twice to non-respondents.