VWS Behavioral Choices of the Insured
Single Wave Study
General Information
Title
VWS Behavioral Choices of the Insured
Project Number
163
Abstract
The purpose of the questionnaire is to examine
whether consumers make a conscious and informed choice regarding their health
insurance.
Longitudinal Type
Single Wave Study
Begin date
03-04-2017
End date
17-04-2017
Researcher
Dr. Maartje Elshout and Dr. Roxanne van Giesen (CentERdata)
Publisher
CentERdata
Copyright
© 2017 CentERdata
Funding Organization
Ministry of Health, Wellbeing, and Sports (VWS)
NWO
NWO
DOI
https://doi.org/10.17026/dans-297-hrgn
Datasets and documentation
View Documentation
Codebook in English
Codebook in Dutch
Data Files
English SPSS file
English STATA file
Variables
| Variable name | Variable Label | Variable Type |
|---|---|---|
| nomem_encr | Number of the household member encrypted | preloaded |
| mp17a_m | Year and month of the field work period | constructed |
| mp17a001 | Did you switch to a different healthcare insurance company at the end of last year (before 1 January 2017)? | constructed |
| mp17a002 | Did the respondent receive the PC layout or the mobile layout? | derived |
| mp17a003 | Did you personally take out the healthcare insurance you have now, or did someone else do it for you? | directly measured |
| mp17a004 | Someone else took out my healthcare insurance for me, namely: | directly measured |
| mp17a005 | Did this person check whether your healthcare insurance was still appropriate for you at the end of last year? | directly measured |
| mp17a006 | You indicated that someone else took out your healthcare insurance for you. Please indicate which of the following situations most applies to you. | directly measured |
| mp17a007 | In a previous questionnaire, you indicated that you did not switch to another healthcare insurance company at the end of last year. Please indicate which of the following situations most applies to you. | directly measured |
| mp17a008 | Why did you only look at your own healthcare insurer? | directly measured |
| mp17a009 | Another reason, namely: | directly measured |
| mp17a010 | In a previous questionnaire, you indicated that you did not switch to a different healthcare insurer at the end of last year, but did look up information about this. Please indicate which of the following situations most applies to you. | directly measured |
| mp17a011 | Please indicate which of the following most applies to you: | directly measured |
| mp17a012 | Why did you only look at your own healthcare insurer? | directly measured |
| mp17a013 | Another reason, namely: | directly measured |
| mp17a014 | Looking into/comparing healthcare insurance policies takes a lot of time. | directly measured |
| mp17a015 | I find it worthwhile to figure out whether there is a better healthcare insurance for me. | directly measured |
| mp17a016 | It is easy to figure out whether there is a better healthcare insurance for me. | directly measured |
| mp17a017 | Looking for a better healthcare insurance can improve my situation. | directly measured |
| mp17a018 | It was not clear to me why I should look into my healthcare insurance. | directly measured |
| mp17a019 | I had a clear reason to look into my healthcare insurance. | directly measured |
| mp17a020 | The benefits of looking into healthcare insurance policies were clear to me. | directly measured |
| mp17a021 | I do not want to make a wrong choice by switching to a different healthcare insurance. | directly measured |
| mp17a022 | I am afraid that I will regret it if I switch to a different healthcare insurance. | directly measured |
| mp17a023 | I think that switching to a different healthcare insurance may turn out to be disappointing afterwards. | directly measured |
| mp17a024 | I had no idea where to start looking into/comparing healthcare insurance policies. | directly measured |
| mp17a025 | When choosing between different healthcare insurance policies, there are too many insurance policies to compare. | directly measured |
| mp17a026 | When choosing between different healthcare insurance policies, the different insurance policies have too many aspects to compare (e.g. payouts, fees, freedom of choice in care, service). | directly measured |
| mp17a027 | There is too much information to read through when comparing healthcare insurance policies. | directly measured |
| mp17a028 | It’s not much effort for me to find out how healthcare insurance policies compare. | directly measured |
| mp17a029 | It is easy to tell the difference between different healthcare insurance policies. | directly measured |
| mp17a030 | I would quickly lose track of all the information if I were to compare healthcare insurance policies. | directly measured |
| mp17a031 | I understand the information when comparing healthcare insurance policies. | directly measured |
| mp17a032 | When comparing healthcare insurance policies, the information is explained clearly. | directly measured |
| mp17a033 | I am someone who deliberates for a long time when choosing a healthcare insurance policy. | directly measured |
| mp17a034 | Once I have collected all information about healthcare insurance policies, I find it difficult to make decisions. | directly measured |
| mp17a035 | I am good at making choices between the different healthcare insurance policies. | directly measured |
| mp17a036 | I keep putting off figuring out whether my healthcare insurance is still appropriate for me. | directly measured |
| mp17a037 | I find it difficult to choose a moment before it’s too late to change my healthcare insurance. | directly measured |
| mp17a038 | I have a clear reason to take action before it’s too late to change my healthcare insurance. | directly measured |
| mp17a039 | I have the idea that, after choosing for another healthcare insurance, there is a lot I need to do to arrange the change. | directly measured |
| mp17a040 | I find that arranging a switch to another healthcare insurer is too much of a hassle. | directly measured |
| mp17a041 | Once I know what healthcare insurance policy I want, switching to that policy is easy to arrange. | directly measured |
| mp17a042 | I feel that the benefit I would get by switching to a different health insurer now is less than if I had made the switch earlier. | directly measured |
| mp17a043 | I think that it would have been smarter to switch in one of the previous years than to do it now. | directly measured |
| mp17a044 | There have probably been more advantageous opportunities to switch to a different healthcare insurer in the past. I am afraid that I will come to regret not switching then. | directly measured |
| mp17a045 | It is important to choose the right healthcare insurance. | directly measured |
| mp17a046 | It is important to have good healthcare insurance. | directly measured |
| mp17a047 | It is very important to me to be able to get the right care when I need it. | directly measured |
| mp17a048 | It is important not to make a bad choice in your healthcare insurance. | directly measured |
| mp17a049 | I don’t really care that much whether I have good healthcare insurance. | directly measured |
| mp17a050 | My healthcare insurance in 2016 was a good fit for the care I expected I would need in 2017. | directly measured |
| mp17a051 | I expected that I would be using different care services in 2017 than I did in 2016. | directly measured |
| mp17a052 | I thought that my use of care services would be more or less the same in 2017 as it was in 2016. | directly measured |
| mp17a053 | I thought that I would pay less with another healthcare insurer. | directly measured |
| mp17a054 | I thought that I would benefit from switching. | directly measured |
| mp17a055 | I thought that other healthcare insurers would be better. | directly measured |
| mp17a056 | I have seen many advertisements about the choosing of appropriate healthcare insurance. | directly measured |
| mp17a057 | I have seen many advertisements by healthcare insurers. | directly measured |
| mp17a058 | Many people told me they were going to switch to a different healthcare insurer. | directly measured |
| mp17a059 | I think that many people like me switch to another healthcare insurer. | directly measured |
| mp17a060 | I was satisfied with the healthcare insurance I had in 2016. | directly measured |
| mp17a061 | I trusted the healthcare insurer I had in 2016. | directly measured |
| mp17a062 | I thought the healthcare insurance I had in 2016 was fine. | directly measured |
| mp17a063 | I was satisfied with the premium I paid for the healthcare insurance I had in 2016. | directly measured |
| mp17a064 | I was satisfied with the service of the healthcare insurer I had in 2016. | directly measured |
| mp17a065 | I was satisfied with the customer-centeredness of the healthcare insurer I had in 2016. | directly measured |
| mp17a066 | I was satisfied with which healthcare providers were affiliated with the healthcare insurer I had in 2016. | directly measured |
| mp17a067 | I was satisfied with the number of healthcare providers affiliated with the healthcare insurer I had in 2016. | directly measured |
| mp17a068 | I was satisfied with my additional coverage. | directly measured |
| mp17a069 | Healthcare insurers / healthcare insurance policies barely differ from each other. | directly measured |
| mp17a070 | All healthcare insurance policies are similar. | directly measured |
| mp17a071 | There are many differences between the healthcare insurance policies of different healthcare insurers. | directly measured |
| mp17a072 | To be given a good picture of what I might be missing out on if I don’t switch. | directly measured |
| mp17a073 | To be given a summary of appropriate healthcare insurance policies based on characteristics that apply to me. | directly measured |
| mp17a074 | To be given a step-by-step plan for comparing healthcare insurance policies. | directly measured |
| mp17a075 | To be actively reminded of the deadline before which I need to make the switch, if I want to do so. | directly measured |
| mp17a076 | Healthcare insurer | directly measured |
| mp17a077 | Energy provider | directly measured |
| mp17a078 | Mobile phone provider | directly measured |
| mp17a079 | Car insurance | directly measured |
| mp17a080 | You indicated that you switched to a different healthcare insurer [mp17a076] times. When was the last time you switched? | directly measured |
| mp17a081 | You indicated that you switched to a different energy provider [mp17a077] times. When was the last time you switched? | directly measured |
| mp17a082 | You indicated that you switched to a different mobile phone provider [mp17a078] times. When was the last time you switched? | directly measured |
| mp17a083 | You indicated that you switched to a different car insurance [mp17a079] times. When was the last time you switched? | directly measured |
| mp17a084 | Do you have a collective healthcare insurance policy? | directly measured |
| mp17a085 | Through which organization do you have collective healthcare insurance? | directly measured |
| mp17a086 | other, namely: | directly measured |
| mp17a087 | Did you change anything with your own healthcare insurer? no | directly measured |
| mp17a088 | Did you change anything with your own healthcare insurer? yes, I took out a different basic healthcare insurance policy | directly measured |
| mp17a089 | Did you change anything with your own healthcare insurer? yes, I took out (different) additional coverage | directly measured |
| mp17a090 | Did you change anything with your own healthcare insurer? yes, I stopped my additional coverage | directly measured |
| mp17a091 | How many years were you with the healthcare insurer with whom you were insured last year (2016)? | directly measured |
| mp17a092 | Estimate | directly measured |
| mp17a093 | How often did you communicate with an employee of the healthcare insurer with whom you were insured in 2016 (e.g. by phone, chat, email)? | directly measured |
| mp17a094 | Estimate | directly measured |
| mp17a095 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? submission or handling of a claim | directly measured |
| mp17a096 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? information about the payment of the healthcare insurance premium | directly measured |
| mp17a097 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? advice about a healthcare provider (e.g. medical specialist) | directly measured |
| mp17a098 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? advice about my healthcare insurance | directly measured |
| mp17a099 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? administrative matters (e.g. requesting an insurance card, changing details) | directly measured |
| mp17a100 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? waiting list assistance | directly measured |
| mp17a101 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? a complaint about the healthcare insurer | directly measured |
| mp17a102 | What did you communicate about with the healthcare insurer with whom you were insured in 2016? other, namely: | directly measured |
| mp17a103 | other, namely: | directly measured |
| mp17a104 | What is your general opinion of the communication with your healthcare insurer? | directly measured |
| mp17a105 | To what extent do you agree with the following statement? I am so satisfied with my current healthcare insurer that it would take a lot to make me leave them. | directly measured |
| mp17a106 | Do you feel like, in your situation, you can switch to the basic insurance policy of a different healthcare insurer? | directly measured |
| mp17a107 | no, for another reason, namely: | directly measured |
| mp17a108 | Did anything change in your situation in 2016 as a result of which you already knew that you would need different care, or more or less care, in 2017? | directly measured |
| mp17a109 | Do you have additional coverage on top of your basic healthcare insurance policy? | directly measured |
| mp17a110 | I am often short on money. | directly measured |
| mp17a111 | I constantly wonder whether I have enough money. | directly measured |
| mp17a112 | I am often worried about money. | directly measured |
| mp17a113 | I only focus on what I have to pay now. I’ll worry about the rest later. | directly measured |
| mp17a114 | I feel like I have little control over my financial situation. | directly measured |
| mp17a115 | Was it difficult to answer the questions? | directly measured |
| mp17a116 | Were the questions sufficiently clear? | directly measured |
| mp17a117 | Did the questionnaire get you thinking about things? | directly measured |
| mp17a118 | Was it an interesting subject? | directly measured |
| mp17a119 | Did you enjoy answering the questions? | directly measured |
| mp17a120 | Starting date questionnaire | constructed |
| mp17a121 | Starting time questionnaire | constructed |
| mp17a122 | End date questionnaire | constructed |
| mp17a123 | End time questionnaire | constructed |
| mp17a124 | Duration in seconds | derived |
Questions
Questionnaire: VWS Behavioral Choices of the Insured
The questionnaire was administered in Dutch.
Browse VWS Behavioral Choices of the InsuredResponse Information
Response Overview
Selected number of household members: 1,388 (100%)Non-response: 246 (17.7%)
Response: 1,142 (82.3%)
Complete: 1,123 (80.9%)
Incomplete: 19 (1.4%)
Collection Events
Period
03-04-2017 to 17-04-2017
Sample
1,388 panel members who answered the selection question fielded in February
Collection Mode
internet survey
Fieldwork Note
A reminder was sent twice to non-respondents.